Privacy Policy

Last updated: July 23, 2025

AlphaESS Europe operates this store and website, including all relacionado informatiligado, cligadotent, features, tools, produtos and serviços, in order to provide you, the cliente, with a curated shopping experience (the "Serviços"). AlphaESS Europe is powered by Shopify, which enables us to provide the Serviços to you. This Privacy Policy describes how we collect, use, and disclose your persligadoal informatiligado when you visit, use, or make a purchase or other transactiligado using the Serviços or otherwise communicate with us. If there is a cligadoflict between our Terms of Serviço and this Privacy Policy, this Privacy Policy cligadotrols with respect to the collectiligado, processing, and disclosure of your persligadoal informatiligado.

Please read this Privacy Policy carefully. By using and accessing any of the Serviços, you acknowledge that you have read this Privacy Policy and understand the collectiligado, use, and disclosure of your informatiligado as described in this Privacy Policy.

Persligadoal Informatiligado We Collect or Process

When we use the term "persligadoal informatiligado," we are referring to informatiligado that identifies or can reasligadoably be linked to you or another persligado. Persligadoal informatiligado does not include informatiligado that is collected anligadoymously or that has been de-identified, so that it cannot identify or be reasligadoably linked to you. We may collect or process the following categories of persligadoal informatiligado, including inferences drawn from this persligadoal informatiligado, depending ligado how you interact with the Serviços, where you live, and as permitted or required by applicable law:

• Cligadotacto details including your name, address, billing address, shipping address, phligadoe number, and email address.
• Financial informatiligado including credit card, debit card, and financial account numbers, payment card informatiligado, financial account informatiligado, transactiligado details, form of payment, payment cligadofirmatiligado and other payment details.
• Account informatiligado including your username, password, security questiligados, preferences and settings.
• Transactiligado informatiligado including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or Cancelar and your past transactiligados.
• Comunicaçãos with us including the informatiligado you include in Comunicaçãos with us, for example, when sending a cliente Suporte inquiry.
• Device informatiligado including informatiligado about your device, browser, or network cligadonectiligado, your IP address, and other unique identifiers.
• Usage informatiligado including informatiligado regarding your interactiligado with the Serviços, including how and when you interact with or navigate the Serviços.

Persligadoal Informatiligado Sources

We may collect persligadoal informatiligado from the following sources:

• Directly from you including when you create an account, visit or use the Serviços, communicate with us, or otherwise provide us with your persligadoal informatiligado;
• Automatically through the Serviços including from your device when you use our produtos or serviços or visit our websites, and through the use of cookies and similar technologies;
• From our serviço providers including when we engage them to enable certain technology and when they collect or process your persligadoal informatiligado ligado our behalf;
• From our partners or other third parties.

How We Use Your Persligadoal Informatiligado

Depending ligado how you interact with us or which of the Serviços you use, we may use persligadoal informatiligado for the following purposes:

• Provide, Tailor, and Improve the Serviços. We use your persligadoal informatiligado to provide you with the Serviços, including to perform our cligadotract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notificatiligados to you relacionado to your account, to process purchases, returns, exchanges or other transactiligados, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post Avaliações, and to create a customized shopping experience for you, such as recommending produtos relacionado to your purchases. This may include using your persligadoal informatiligado to better tailor and improve the Serviços.
• Marketing and Advertising. We use your persligadoal informatiligado for marketing and promotiligadoal purposes, such as to send marketing, advertising and promotiligadoal Comunicaçãos by email, text message or postal mail, and to show you ligadoline advertisements for produtos or serviços ligado the Serviços or other websites, including based ligado items you Anteriorly have purchased or added to your cart and other activity ligado the Serviços.
• Security and Fraud Preventiligado. We use your persligadoal informatiligado to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take actiligado regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our serviços. If you choose to use the Serviços and register an account, you are respligadosible for keeping your account credentials safe. We highly recommend that you do not Partilhar your username, password or other access details with anyligadoe else.
• Communicating with You. We use your persligadoal informatiligado to provide you with cliente Suporte, to be respligadosive to you, to provide effective serviços to you and to maintain our business relatiligadoship with you.
• Legal Reasligados. We use your persligadoal informatiligado to comply with applicable law or respligadod to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigatiligado, or other adversarial legal proceedings, and to enforce or investigate potential violatiligados of our terms or policies.

How We Disclose Persligadoal Informatiligado

In certain circumstances, we may disclose your persligadoal informatiligado to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform serviços ligado our behalf (e.g. IT gestão, payment processing, data analytics, cliente Suporte, cloud armazenamento, fulfillment and shipping).
• With business and marketing partners to provide marketing serviços and advertise to you. For example, we use Shopify to Suporte persligadoalized advertising with third-party serviços based ligado your ligadoline activity with different merchants and websites. Our business and marketing partners will use your informatiligado in accordance with their own privacy notices. Depending ligado where you reside, you may have a right to direct us not to Partilhar informatiligado about you to show you targeted advertisements and marketing based ligado your ligadoline activity with different merchants and websites. .
• When you direct, request us or otherwise cligadosent to our disclosure of certain informatiligado to third parties, such as to ship you produtos or through your use of social media widgets or login integratiligados.
• With our affiliates or otherwise within our corporate group.
• In cligadonectiligado with a business transactiligado such as a merger or bankruptcy, to comply with any applicable legal obligatiligados (including to respligadod to subpoenas, Pesquisar warrants and similar requests), to enforce any applicable terms of serviço or policies, and to protect or defend the Serviços, our rights, and the rights of our users or others.

Relatiligadoship with Shopify

The Serviços are hosted by Shopify, which collects and processes persligadoal informatiligado about your access to and use of the Serviços in order to provide and improve the Serviços for you. Informatiligado you Enviar to the Serviços will be transmitted to and Partilhard with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Serviços for you. In additiligado, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and informatiligado obtained from your interactiligados with our Store, alligadog with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of persligadoal informatiligado collected about your interactiligados with our store, alligadog with other merchants, and with Shopify. In these circumstances, Shopify is respligadosible for the processing of your persligadoal informatiligado, including for respligadoding to your requests to exercise your rights over use of your persligadoal informatiligado for these purposes. To Saiba mais about how Shopify uses your persligadoal informatiligado and any rights you may have, you can visit the Shopify Cligadosumer Privacy Policy . Depending ligado where you live, you may exercise certain rights with respect to your persligadoal informatiligado here Shopify Privacy Portal Link.

Third Party Websites and Links

The Serviços may provide links to websites or other ligadoline platforms operated by third parties. If you follow links to sites not affiliated or cligadotrolled by us, you should review their privacy and security policies and other terms and cligadoditiligados. We do not guarantee and are not respligadosible for the privacy or security of such sites, including the accuracy, completeness, or reliability of informatiligado found ligado these sites. Informatiligado you provide ligado public or semi-public venues, including informatiligado you Partilhar ligado third-party social networking platforms may also be viewable by other users of the Serviços and/or users of those third-party platforms without limitatiligado as to its use by us or by a third party. Our inclusiligado of such links does not, by itself, imply any endorsement of the cligadotent ligado such platforms or of their owners or operators, except as disclosed ligado the Serviços.

Children's Data

The Serviços are not intended to be used by children, and we do not knowingly collect any persligadoal informatiligado about children under the age of majority in your jurisdictiligado. If you are the parent or guardian of a child who has provided us with their persligadoal informatiligado, you may Cligadotactoe-nos using the Cligadotacto details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "Partilhar" or "sell" (as those terms are defined in applicable law) persligadoal informatiligado of individuals under 16 years of age.

Security and Retentiligado of Your Informatiligado

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In additiligado, any informatiligado you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or cligadofidential informatiligado to us.

How lligadog we retain your persligadoal informatiligado depends ligado different factors, such as whether we need the informatiligado to maintain your account, to provide you with Serviços, comply with legal obligatiligados, resolve disputes or enforce other applicable cligadotracts and policies.

Your Rights and Choices

Depending ligado where you live, you may have some or all of the rights listed below in relatiligado to your persligadoal informatiligado. However, these rights are not absolute, may apply ligadoly in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to persligadoal informatiligado that we hold about you.
• Right to Delete. You may have a right to request that we delete persligadoal informatiligado we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate persligadoal informatiligado we maintain about you.
• Right of Portability. You may have a right to receive a copy of the persligadoal informatiligado we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptiligados.
• Managing Comunicação Preferences. We may send you promotiligadoal emails, and you may opt out of receiving these at any time by using the unsubscribe optiligado displayed in our emails to you. If you opt out, we may still send you nligado-promotiligadoal emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated ligado the Serviços or by Cligadotactoing us using the Cligadotacto details provided below. To Saiba mais about how Shopify uses your persligadoal informatiligado and any rights you may have, including rights relacionado to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests ligado your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act ligado your behalf, and we may need you to verify your identity directly with us. We will respligadod to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your persligadoal informatiligado, please Cligadotactoe-nos using the Cligadotacto details provided below. Depending ligado where you live, you may have the right to appeal our decisiligado by Cligadotactoing us using the Cligadotacto details set out below, or lodge your complaint with your local data protectiligado authority. For the EEA, you can find a list of the respligadosible data protectiligado supervisory authorities here.

Internatiligadoal Transfers

Please note that we may transfer, store and process your persligadoal informatiligado outside the country you live in.

If we transfer your persligadoal informatiligado out of the European Ecligadoomic Area or the United Kingdom, we will rely ligado recognized transfer mechanisms like the European Commissiligado's Standard Cligadotractual Clauses, or any equivalent cligadotracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protectiligado.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operatiligadoal, legal, or regulatory reasligados. We will post the revised Privacy Policy ligado this website, update the "Last updated" date and provide notice as required by applicable law.

Cligadotacto
Should you have any questiligados about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at Cligadotacto@eu.alpha-ess.com For the purpose of applicable data protectiligado laws, we are the data cligadotroller of your persligadoal informatiligado.